Eugene Auto Repair

Honest guys that do a great job

Brian did a full re-evaluated of the system used to diagnose my daughter's car and did an update to the main program. He also refunded my money. I really appreciate how he reached out so quickly to my review, how concerned he was to the unintentional error and how he didn't hesitate to make any necessary improvements. Brian cares about his business and that shows. Last month, my U of O daughter called TripleA because her car battery was dead. She requested a jump-start or tow to Toyota & the AAA guy told her to go to Downtown Auto & that they could recharge the battery for a better price. She was able to drive the car & left it with Brian. He ran full diagnostics & told her the battery couldn't hold a charge & the alternator was broken. Priced it at $750 to fix. I called & spoke with Brian myself, to make sure I understood what the problem was. He was very nice, sounded very professional & explained everything to me. I decided to have my daughter drive the car to Toyota for a 2nd opinion (since they replaced the battery last year). Brian charged me about $93 for running the diagnostics & I felt it was ok for his time. BUT, Toyota ran the diagnostics & they came back with "Nothing is wrong with the battery or the Alternator that we can see" They did explain there might be & we will know over the next days to a couple of weeks if the battery dies again. It's been almost one month and the car is fine. Also, they did NOT charge me anything to run the same diagnostics. Nothing. I also want to add that if the car did need what Brian explained, Toyota gave me a much lower price. So, that all being said, I absolutely do not know if Downtown Auto was being honest or just looking to make it into something else. IF I would've agreed to fixing the car, I would've never known. He sounded very knowledgeable & I had no reason to doubt him except the price was a bit high. I am not telling you he is dishonest but I am telling you I am glad I went for a 2nd opinion to Toyota and won't be going back to Downtown Auto. Read more

4 photos I have a 2017 Volkswagen Passat. My warranty ended at the end of last year. I was going to the dealership for all of my service needs, but had heard some good things about this place and wanted to try it out. My Dad is a mechanic who works out of his home garage so I like to support local business whenever possible. I am happy I made the call for my 30,000 mile service and oil change. Brian was very professional and Brandon in the front office was knowledgeable and courteous too. I was provided a loaner vehicle for the day while they worked on my car and was sent a detailed Inspection notice through text with a link I could access, so there wouldn't be any surprises when I went to pick up my car. There were even multiple photos of my car in the inspection which was nice. The price was comparable to the dealership (maybe even a little cheaper) and the personal attention I received was better than any dealership I have ever dealt with. I will continue to bring my business to Downtown Automotive. You should check them out, and support local!

They had amazing customer service, and did the job at a great cost. Would recommend to all friends and family.

I called Downtown Automotive because my car was not starting. Brian made arrangements for a tow truck and got my vehicle in the shop the same day. He called and gave me a status update with a price quote that I thought was fair. I had them replace my starter and during their inspection they noted my brake pads were worn out, which I also had them replace. When I picked up my car it was washed and vacuumed. I'm thankful to call them my new mechanic. I won't go anywhere else.

Brian the owner is a really nice Guy he will make sure that you are taken care of!

Quick, communicative, professional, got the job done right and at a reasonable price.

Wonderful, fast and reliable service. They are very informative and do not cut corners. I was impressed by their punctual staff and a clean atmosphere. I really liked the inspection report I received. Which included photos & comments, I sent it to a few people and they also commented on how thorough the report was! 10/10 recommend

Excellent work and friendly service. Will definitely utilize the shop again

These guys know their stuff and service was excellent! They even pointed me and my son out to good places to eat while getting my downpipe installed on my mk7.5 GTi. Install took a lot quicker than I figured as well! It's always comforting to know that the guys working on your car are enthusiasts themselves and own the same cars. Will definitely be back to have more go fast parts installed thru them!