Eugene Auto Repair

Hours of Operation:Mon - Fri: 8:00 AM - 5:30 PM
5

As someone who doesn’t know a whole lot about fixing vehicles, I trust them to know what is needed and not needed. They have taken good care of both of my beloved VW’s.

5

5

I had an overall good experience with these guys, they inspect everything when they look at your car which was extremely helpful and reassuring in my case. As a woman, going into a mechanic is always scary and dreadful, but they made me feel comfortable and actually listened. They found a lot of things wrong with my car that I didn't even realize were going on, and they gave great details and information on what they found and what the next steps were. In the end, I decided it wasn't worth it to pay the $4,000+ repair costs, and decided to have them junk it. They ended up putting the money in to fix it and sell it to someone who needs it, and I moved on to a new more reliable car. It was a little weird seeing my old car up for sale given the circumstances, but I was able to talk to them and get clarification and I can honestly say that they learned from this case and will be more even more transparent with similar cases in the future. Overall a good learning experience for both parties, and I would definitely recommend bringing your car here versus other shops because they check everything and find things that other shops in the area miss! Even though I can only review their customer service since I didn't end up having anything fixed, I think it's worth a shot trying their shop out. Just don't be scared to ask questions and get clarification, especially if you're a woman or someone who knows nothing about cars!

4

Seems like they did a good job.Haven’t driven much since then.A pretty decent turnaround time. I hope it’ll be awhile before I see them again.Nothing against them.Kinda like going to the dentist.Its gonna hurt but ya gotta do it.

5

I was going out of town and my car heat gauge was heating up.. I called the shop and Luis told me to come on into the shop. I was able to drop my car off, Luis and the other staff was so amazing and kind. They were able to fix my car in a timely manner and not charge me an arm and leg… the front office staff and the mechanics were so personal and explained the issues to where I could understand Thank you Downtown Automotive for taking care of me and my car

5

My husband and I were in Eugene visiting our daughter on vacation and we were leaving a restaurant and our vehicle would not go in reverse. We made many calls to different places trying to get our vehicle in trying to find out how much it would cost. We looked in to two other local mechanics who said we needed a new transmission. We were quoted $4,000 at one place, $3,600 at another place. Then we called Downtown Automotive Center and drove our vehicle (as it would still drive, but would t go into reverse) and we spoke with Luis the service technician who you could tell knew what he was talking about. He said we didn’t need a new transmission, just a part that makes the car go into reverse and second gear. The owner, Brian spoke with us and he quoted us $1400 for the parts and work to be done. They got our vehicle in and we had it back within 48 hours, which the other places said would take 4 to 6 days to complete. Honest, great people here. Easily could have taken advantage of out of town people, but instead they fixed just what the problem was. More business need to have service like this. Anyone in Eugene, I highly recommend these folks. Now we are back on the road safely. Thanks again Brian and Luis!

5

They are so amazing! They are incredible the service is bright and amazing, the team is very welcoming. They are amazing I had a bad problem with my car that I just couldn’t figure out and they fixed it so fast! It was amazing and affordable. I can’t believe how fast and affordable it was. The owner is amazing he made sure I knew what was wrong and kept me informed the whole time. The team is really incredibly smart and quick to solve problems. Thank you Downtown Automotive center for your amazing service and amazing work!!!! Thank you guys!❤️❤️❤️

5

Great place got my alternator replaced for my tacoma and they did a great job for a great price and very knowledgeable!!!!

5

I recently brought my car in to get the fuel pump fixed and I will never bring my car anywhere else! Amazing service, staff and owner! I’ll be a customer for life after this stressless and easy experience.

5

Was a relief to take my vehicle in somewhere that (in around 3 or 4 hours after dropping it off, not scheduled) sent a link to pictures of parts on my vehicle and what were needing to be fixed, as well as videos explaining how these maintenances can help prevent eventual problems, even explaining the problems they can cause. Cost was more than what we were hoping for, but realistically, there was more definitive issues than thought taking it in. Had to replace an axle and multiple other things, and it was done by the end of the next day! Turn around time was astronomical compared to the last place it was taken, and they were all very informative and kind. I'd suggest this place if you're looking for good information and quick service.