Eugene Auto Repair

197 reviews
Hours of Operation:Mon - Fri: 8:00 AM - 5:30 PM
(541) 579-2282
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4

The staff at the auto repair shop were extremely nice and friendly. They thoroughly examined my entire car and even provided a complimentary Lyft ride to and from the shop, which I really appreciated. However, my only concern is with their pricing structure. I feel it could be more flexible. It would be helpful if they offered a quick diagnostic option at a minimal charge, rather than requiring a full inspection at a higher cost just to identify the issue.

Thank you Haris for your feedback. We're glad you enjoyed our service and amenities. We understand your concern regarding pricing options and appreciate your suggestion for a quick diagnostic option. We continuously evaluate our pricing structures to best accommodate our customers' needs. Please feel free to reach out to us if you have any further questions or concerns.

- Downtown Automotive Center
5

We appreciate the positive feedback, Sean! Thank you for taking the time to leave us a review. We're glad to hear that you had a great experience with our company. If you have any further questions or need assistance in the future, feel free to reach out to us.

- Downtown Automotive Center
5

These guys were fast, courteous, precise and had my car running quicker than I could say "Thank You God!" [I LOVED THE VISUAL UPDATE THEY SENT]. During the process. Who does that? Great touch!

Thank you for the amazing review, DJ DefNessence! We're thrilled to hear that you had such a positive experience with us. It's our pleasure to go above and beyond for our customers, including providing visual updates. We appreciate your business and look forward to serving you again in the future!

- Downtown Automotive Center
5

Fast and so helpful!

Thank you for the glowing review, Margaret! We're thrilled to hear that you had a great experience with us. Providing fast and helpful service is what we strive for. If you have any more questions or need assistance in the future, feel free to reach out.

- Downtown Automotive Center
5

Fast and efficient 👍

Thank you Ileana for your 5-star review! We are thrilled to hear that our service was fast and efficient. We pride ourselves on providing top-notch service to all of our customers. If there's anything else we can do to further exceed your expectations, please don't hesitate to let us know!

- Downtown Automotive Center
5

Genuinely the best experience I’ve ever had with a mechanic. I had just bought my first car and it was giving me a whole bunch of problems, but they were patient and supportive and continued to work with me and the car even when things kept going wrong. Can’t thank them enough for their graciousness!

5

These are good guys and they know what they’re doing. They are also one of the only automotive shops that offers a lender car if they have one available, which was really helpful since my repair took a bit of time. Very professional and friendly.

Thanks for the positive review, Kalen! We're glad you had a great experience with us. We take pride in providing professional and friendly service. Offering loaner cars is just one way we aim to make the repair process more convenient for our customers. Thank you for choosing our shop and we look forward to serving you again in the future.

- Downtown Automotive Center
5

APR stage 1 tune of my Porsche 911 GTS. Fast, appropriate price, convenient Lyft to and fro, and gentleman service.

Thank you for the five-star review, Thomas! We're thrilled to hear that you had a great experience with our APR stage 1 tune for your Porsche 911 GTS. It's our goal to provide fast, convenient, and professional service to all our customers. We hope to see you again in the future!

- Downtown Automotive Center
2

These guys convinced me that a misfire and warm start issue was a rear main seal/ pcv and clutch. Got charged 3800$ for what turned out to be fuse #23 blowing consistently, that I MYSELF found months later. (A melted connector on my Auxillary coolant pump was causing a short). The car runs great now after MY OWN diagnoses. I wish these guys would’ve gone through all the basics before giving me a definitive answer and charging me all that money. Not to mention my car sat in their lot for two whole months in the middle of the summer which caused my headliner to sag from the heat.

Ben, we sincerely apologize for the negative experience you had. We understand the frustration of misdiagnosis and the inconvenience of the extended repair time. We strive to provide accurate and timely services to our customers. Please know that we will take your feedback to heart and make improvements to prevent similar situations in the future.

- Downtown Automotive Center
5

These guys are amazing and they make sure to do everything in their power to make sure youre car is safe for the road!

Thank you Jamyrion! We're thrilled to know that you had such a great experience with us. At our company, customer satisfaction is our top priority. We always go above and beyond to ensure your vehicle is in top-notch condition for the road ahead. We look forward to serving you again soon!

- Downtown Automotive Center
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